Legal — Privacy Policy, Terms of Use and Website Disclaimer

1. Accountability and contact information

CUBE Tech is responsible for personal information under its control. Our Privacy Officer oversees compliance with this Policy and applicable privacy requirements.

2. Personal information we collect

We collect only the information reasonably needed to respond to you, assess an application, deliver a program, support a placement, and meet applicable funding or legal requirements. Depending on the program, this may include:

• contact information, such as your name, email address, telephone number, and postal code;
• basic eligibility information, such as age range, location, employment status, and answers needed to determine whether you qualify for a program;
• relevant education, certifications, employment experience, work eligibility, and career interests;
• demographic or barriers-to-employment information only where it is required for eligibility, participant support, or government-funded program reporting;
• accommodation or accessibility information you choose to provide so that we can support your participation;
• application responses, supporting documents, communications, consents, and declarations;
• attendance, progress, certifications, completion status, and feedback;
• limited placement or employment outcome information where needed to provide support or meet the reporting requirements of a funded program;
• information you choose to provide through enquiries, events, or optional surveys; and
• limited technical information needed to operate and secure the website, such as IP address, browser type, device type, and basic website activity.

We limit collection to information reasonably necessary for purposes identified in this Policy or a program-specific notice. We do not ask for government identification numbers, detailed medical information, or financial information through general website forms. If sensitive information is required for a specific program, we will explain why it is needed when we request it.

3. How we collect information

We may collect personal information:

• directly from you through our website, forms, email, telephone, surveys, interviews, events, or in-person interactions;
• automatically through basic server logs and, where used, limited website analytics;
• from a referral or employment-service partner with your knowledge or consent;
• from instructors, certification providers, employers, or placement hosts where needed to administer your training or placement; and
• from and for a government ministry, funding body, or program administrator where required for the program in which you participate.

If you provide information about another person, you must have authority to provide it and, where required, inform that person about this Policy.

4. How we use information

We may use personal information to:

• respond to enquiries and assess, verify, and process applications;
• register participants and deliver training, certifications, supports, and related services;
• communicate about applications, schedules, attendance, requirements, safety, and available supports;
• arrange and administer placements, introductions, and employment supports;
• monitor attendance, participation, progress, completion, placement, and employment outcomes;
• meet government, funding, contractual, audit, evaluation, and reporting requirements;
• review general program results and improve our services using aggregated information where reasonably possible;
• operate, maintain, secure, and troubleshoot our systems;
• prevent and respond to misuse or security incidents;
• establish, exercise, or defend legal rights and comply with lawful requirements;
• administer optional surveys or events; and
• send promotional communications where we have consent or are otherwise permitted by law.

Submitting an application does not automatically subscribe you to optional marketing.

5. Consent

We obtain meaningful consent where required. Consent may be express or implied depending on the sensitivity of the information and the reasonable expectations of the individual. We may collect, use, or disclose information without consent where permitted or required by law. We will not handle personal information for purposes a reasonable person would consider inappropriate.

You may withdraw consent, subject to reasonable notice and legal or contractual restrictions. Withdrawal does not affect handling that occurred lawfully beforehand. If required information or consent is withdrawn, we may be unable to process an application or continue providing a program or service.

6. How we disclose information

We may disclose personal information, as reasonably necessary, to:

• government ministries, agencies, funding bodies, program administrators, Employment Ontario systems, auditors, or evaluators responsible for a program;
• instructors, certification bodies, and delivery partners involved in your program;
• prospective employers, employers, and placement hosts with appropriate authorization or where otherwise permitted;
• service providers that support our website, email, secure storage, information technology, and participant administration;
• auditors, accountants, insurers, or legal advisers where reasonably necessary;
• law-enforcement, regulatory, government, or judicial authorities where permitted or required by law.

We do not sell personal information. Program-specific notices may identify the responsible ministry, funding partner, reporting system, placement partner, or other recipient and form part of the privacy information for that program.

7. Service providers and processing locations

We require service providers to protect personal information through contractual or other appropriate safeguards and use it only for authorized purposes.

Information may be processed or stored in Canada or another jurisdiction where we or our providers operate. Information outside Canada may be subject to that jurisdiction’s laws and accessible to its courts, law-enforcement agencies, or regulators. Contact our Privacy Officer for additional information about service providers outside Canada.

8. Cookies and analytics

Our website uses basic technical tools needed to operate securely. We may also use limited analytics to understand general website traffic and improve the site. This may include IP address, browser or device type, pages visited, and the date and approximate duration of a visit. We do not use this information to make decisions about your eligibility for a program.

Where required, we request consent before using non-essential cookies. You can manage cookies through your browser or available website controls.

Third-party links, plug-ins, and services are governed by their own terms and privacy policies. We do not control those third parties.

9. Marketing communications

Where required by Canada’s anti-spam legislation, we obtain consent before sending commercial electronic messages. Messages will identify the sender and include an unsubscribe mechanism. You may unsubscribe through the message or by contacting info@cubetech.ca. We may retain limited information needed to honour the request.

Unsubscribing from marketing does not prevent administrative communications about an application, active program, placement, safety issue, or legal obligation.

10. Retention and disposal

We retain information only as long as reasonably necessary for the identified purposes and legal, funding, audit, accounting, reporting, certification, contractual, dispute-resolution, and operational requirements. Periods vary by program, information, and funding agreement. When no longer required, information is securely deleted, destroyed, or anonymized, subject to technical backup limitations and continuing legal requirements.

11. Safeguards and incidents

We use administrative, technical, and physical safeguards appropriate to the sensitivity and risks, including access restrictions, authentication controls, confidentiality obligations, training, secure systems, vendor controls, and secure disposal practices.

No transmission or storage method is completely secure. If a breach occurs, we will investigate and take appropriate steps, including notifying affected individuals and reporting to the Office of the Privacy Commissioner of Canada where required.

12. Access, correction, and choices

Subject to legal exceptions, you may make a written request to:

• access personal information about you under our control;
• learn how it has been used and to whom it has been disclosed;
• correct inaccurate or incomplete information; or
• withdraw consent to future handling where consent applies.

You may ask us to delete information. We will consider the request, but deletion may not be possible where retention is required or permitted for legal, funding, contractual, certification, security, dispute-resolution, or operational reasons.

We may verify your identity before completing a request and will use verification information only for that purpose. We generally respond to a written access request within 30 days, subject to extensions and exceptions permitted by law. If we cannot provide access or make a change, we will explain why where legally permitted.

13. Complaints

Send privacy questions, requests, or complaints to our Privacy Officer. We will investigate complaints and take appropriate corrective measures where warranted. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

14. Children and age requirements

Our training programs are generally intended for adults and may have specific age requirements. We do not knowingly collect information online from children under 18 without authorization required by law. Contact our Privacy Officer if you believe a child provided information without appropriate authorization.

15. Changes to this Policy

We may update this Policy to reflect changes to our practices, services, or obligations. We will post the revised Policy and update the date above. Where a material change requires new consent, we will seek it as required.

1. Website information

The website provides general information about CUBE Tech, its training programs, employment and placement supports, events, and related services. Information may be updated, corrected, suspended, or withdrawn without notice.

2. Applications and eligibility

Submitting an enquiry or application:

• does not guarantee admission, funding, financial support, certification, placement, employment, a particular employer, wage, schedule, hours, or employment duration;
• does not create an employment, agency, partnership, fiduciary, or other special relationship with CUBE Tech;
• remains subject to applicable eligibility, capacity, funding, documentation, attendance, conduct, safety, and completion requirements; and
• may require verification with funders, referral partners, certification providers, employers, or placement hosts as described in the Privacy Policy and program-specific notices.

You agree to provide accurate, current, and complete information. CUBE Tech may reject or discontinue an application where information is materially false, misleading, incomplete, unverifiable, or program requirements are not met, subject to applicable law and program rules.

Program descriptions, dates, instructors, locations, content, supports, capacity, criteria, placements, and funding may change. We will communicate material changes affecting accepted participants where reasonably practicable.

3. Acceptable use

You may use the website only for lawful informational purposes. You must not interfere with its security or operation; gain unauthorized access; introduce harmful code; scrape, probe, copy, or overload it through automated means without written authorization; impersonate anyone; submit fraudulent information; infringe another party’s rights; or violate applicable law.

We may restrict access where we reasonably believe these Terms have been violated.

4. Intellectual property

Unless stated otherwise, the website and its text, graphics, photographs, videos, course descriptions, designs, logos, trademarks, and downloadable material are owned by or licensed to CUBE Tech and protected by law.

You may view and make a reasonable number of copies of public material for personal, non-commercial informational use. You may not reproduce, publish, modify, distribute, sell, license, or commercially exploit content without prior written permission from CUBE Tech or the applicable rights holder.

5. Third-party links

Links to government agencies, funding partners, certification providers, social platforms, employers, or other third parties are provided for convenience and do not necessarily constitute endorsement. CUBE Tech does not control or accept responsibility for third-party content, availability, privacy, security, products, or services.

7. Availability

We do not guarantee uninterrupted, secure, or error-free website access. We may modify, suspend, or discontinue any part for maintenance, security, operational, or other reasons.

8. Limitation of liability

To the maximum extent permitted by law, CUBE Tech and its directors, officers, employees, contractors, and agents will not be liable for indirect, incidental, special, consequential, or punitive losses arising from website use, inability to use it, reliance on general content, or interaction with a third-party website.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Program-specific agreements may contain additional terms.

9. Privacy and electronic communications

Our handling of personal information is described in the Privacy Policy and applicable program-specific notices. When you provide an email address or telephone number for an enquiry, application, or program, you authorize related administrative communications through those channels. Optional promotional communications are governed by the Privacy Policy and applicable anti-spam requirements.

10. Changes to these Terms

We may update these Terms periodically. Changes take effect when posted with an updated date. Continued website use after that date constitutes acceptance of the revised Terms.

11. Governing law

These Terms are governed by Ontario law and applicable federal Canadian law. Subject to applicable law, related disputes will be submitted to the courts located in Ontario.

12. General provisions

If a provision is unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and applicable program-specific terms govern website use.

13. Contact us